FAQ
Frequently Asked Questions (FAQ)
1. Are your products pre-made or customized?
We offer both options!
• Pre-Made Products: These are ready-to-wear items crafted by our skilled artisans and sourced from various countries.
• Customized Products: We adjust the fit and design based on your unique measurements to create a tailored experience.
You can select the option that best suits your needs when placing an order.
2. Why does shipping take longer than usual?
Our products are sourced from talented artisans worldwide, which means shipping times can vary. Additionally, customization may require extra time for adjustments.
• Pre-Made Products: Typically ship within 2-3 weeks.
• Customized Products: May take 4-6 weeks to account for tailoring and adjustments.
We’ll always keep you updated with tracking information once your order ships.
3. Why is shipping more expensive?
Our shipping costs reflect the care we take to ensure your products are delivered safely and efficiently from international suppliers. This includes:
• Secure packaging.
• Reliable international shipping services.
We strive to keep costs as reasonable as possible while maintaining high standards of delivery.
4. How do I ensure my product fits perfectly?
If you select a customized product, we’ll use your measurements to tailor the item for the best fit.
• After placing your order, you’ll receive instructions on how to provide measurements (e.g., bust, waist, hips, height).
• Our team will work with these details to ensure a perfect fit.
5. What if I don’t know how to measure myself?
We make it simple! You’ll receive a detailed Measurement Guide after your purchase, or you can contact us for assistance.
6. Can I return or exchange my order?
We accept returns and exchanges for pre-made products if they are unused and in their original condition. However, customized products are final sale due to their personalized nature. If there’s an issue (e.g., damage or wrong item), please contact us within 7 days of delivery to resolve it.
7. Where are your products made?
Our products are crafted in partnership with skilled artisans and suppliers in different countries, ensuring authenticity and quality. Each piece tells a story and represents cultural craftsmanship from around the world.
8. How do I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your doorstep.
9. Who do I contact if I have more questions?
Feel free to reach out anytime!
📧 Email: AfrocentricTreasuresLLC@gmail.com
📸 Instagram: @Afroglowstore
🎥 TikTok: @Afrocentric.vibes